Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by brobet (the "Platform," "we," "us," or "our") from users ("you," "your," or "Player") who access or use our services at brobet.cam and related domains. This policy covers data collected through our website, mobile applications, customer support channels, and any other platforms through which you interact with brobet services.

brobet operates as an online gaming platform serving Indonesian players aged 21 and above, offering sports betting, live casino games, togel (Indonesian traditional lottery), and other entertainment products. We are committed to compliance with applicable Indonesian data protection laws and international best practices for information security.

2. Information We Collect

To provide you with a secure, personalized gaming experience and comply with legal and regulatory requirements, brobet collects the following categories of personal information:

2.1 Account Registration Information

When you create a brobet account, we collect:

• Personal Identification Data: Full legal name (as appears on your Indonesian National ID), date of birth, gender, nationality, and residential address
• Contact Information: Email address, mobile phone number, and preferred communication method
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Identity Verification Documents: Scanned copies or photographs of your Indonesian National ID (KTP), selfie photos holding your ID, and additional proof of address documentation if requested

2.2 Financial and Transaction Information

To process deposits, withdrawals, and maintain accurate financial records, we collect:

• Payment Method Details: Bank account numbers and names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Records of all deposits, withdrawals, bets placed, wins, losses, bonuses claimed, and account balance changes
• Source of Funds Documentation: Bank statements, employment verification, or other documents requested as part of enhanced due diligence procedures for high-value transactions

2.3 Gaming Activity and Behavioral Data

To improve our services, detect fraud, and ensure responsible gaming practices, we collect:

• Betting History: Details of all bets placed, including sport/game type, stake amount, odds, outcomes, and timestamps
• Gaming Preferences: Favorite sports, preferred bet types (e.g., Asian handicap, mix parlay, over/under), favorite casino games, and typical session duration
• Account Activity Patterns: Login frequency, session times, device types used, and navigation patterns on our platform
• Responsible Gaming Data: Self-imposed deposit limits, loss limits, session time limits, self-exclusion periods, and reality check preferences

2.4 Technical and Device Information

When you access brobet, we automatically collect certain technical data:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers
• IP Address and Location Data: Your IP address, approximate geographic location derived from IP, and timezone settings
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to maintain session state, remember preferences, and analyze platform usage
• Performance Data: Page load times, error reports, and other diagnostic information to improve platform stability and performance

2.5 Communications and Support Interactions

We maintain records of your communications with brobet, including:

• Customer Support Correspondence: Live chat transcripts, email exchanges, WhatsApp messages, Telegram messages, and phone call recordings (with your consent)
• Feedback and Surveys: Responses to satisfaction surveys, product feedback, and suggestions you voluntarily provide
• Marketing Preferences: Your consent status for receiving promotional emails, SMS notifications, and push notifications

3. How We Use Your Information

brobet processes your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Verifying your identity and age (21+ requirement)
• Processing deposits and withdrawals through Indonesian banks and e-wallets
• Calculating and crediting winnings, bonuses, and promotional offers
• Providing customer support and responding to inquiries
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling and enforcing age restrictions
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Responding to legal process, court orders, and requests from regulatory authorities
• Maintaining accurate financial records as required by law

3.3 Platform Security and Fraud Prevention

• Monitoring for suspicious betting patterns, bonus abuse, and account takeover attempts
• Detecting and blocking multiple accounts by the same individual
• Preventing unauthorized access to accounts through IP monitoring and device fingerprinting
• Investigating disputes, chargebacks, and suspected terms of service violations

3.4 Responsible Gaming and Player Protection

• Implementing and enforcing self-exclusion requests and deposit limits
• Monitoring for signs of problem gambling behavior
• Providing reality check reminders and session time notifications
• Offering access to responsible gaming tools and resources

3.5 Marketing and Personalization (With Your Consent)

• Sending promotional emails about bonuses, new games, and special offers
• Providing personalized game recommendations based on your preferences
• Displaying relevant advertisements and promotions on our platform
• Conducting market research and customer satisfaction surveys

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.

3.6 Service Improvement and Analytics

• Analyzing platform usage patterns to improve user experience
• Testing new features and optimizing existing functionality
• Generating aggregated, anonymized statistics about player behavior
• Identifying and resolving technical issues

4. Legal Basis for Processing Your Data

Under applicable data protection laws, brobet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing transactions, maintaining your account)
• Legal Obligation: Processing is required to comply with KYC/AML regulations, age verification requirements, and other legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests in fraud prevention, security, service improvement, and responsible gaming, provided these interests are not overridden by your privacy rights
• Consent: Where required by law, we obtain your explicit consent for processing activities such as marketing communications and certain types of data analytics

5. Data Sharing and Disclosure

brobet does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

5.1 Payment Service Providers

We share necessary transaction information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These providers use your information solely to complete financial transactions and are bound by their own privacy policies and banking regulations.

5.2 Identity Verification Services

We may use third-party KYC verification services to authenticate your Indonesian National ID and perform anti-fraud checks. These services access only the data necessary for identity verification and are contractually prohibited from using your information for other purposes.

5.3 Gaming Software Providers

When you play casino games, sports betting markets, or togel draws, certain game-related data (player ID, bet amount, game outcome) is shared with our software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to deliver the gaming experience. These providers do not receive your personally identifiable information beyond what is technically required for gameplay.

5.4 Customer Support and Communication Tools

We use third-party platforms for live chat, email support, WhatsApp Business, and Telegram to provide customer service. Your communications through these channels are subject to the privacy policies of these service providers, though we select only reputable providers with strong security standards.

5.5 Analytics and Performance Monitoring

We use analytics tools to understand platform usage, identify technical issues, and improve performance. These tools may collect anonymized or aggregated data that does not identify you personally.

5.6 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, courts, or other government authorities if required by law, legal process, or to protect our rights, safety, or the rights of other users.

5.7 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security and Protection Measures

brobet implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the same technology employed by Indonesian banks for online banking
• Secure Data Storage: Personal information is stored on secure servers with restricted access, regular security audits, and penetration testing
• Password Protection: Your password is stored using one-way cryptographic hashing, meaning even brobet staff cannot view your actual password
• Two-Factor Authentication: Optional 2FA via SMS or authenticator app adds an extra security layer to your account
• Access Controls: Only authorized brobet employees with legitimate business need can access your personal data, subject to strict confidentiality agreements
• Regular Security Updates: Our systems are continuously monitored and updated to address emerging security threats
• Incident Response Plan: We maintain procedures to detect, respond to, and notify affected users in the event of a data breach

While we employ robust security measures, no internet-based system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

brobet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: We retain all account data while your account remains active and in good standing
• Closed Accounts: After account closure, we retain personal data for a minimum of 5 years to comply with financial record-keeping requirements, anti-money laundering laws, and to resolve disputes or enforce our Terms & Conditions
• Transaction Records: Financial transaction records are retained for 7 years in accordance with Indonesian accounting and tax regulations
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to honor your request
• Legal Hold: Data may be retained longer if required by ongoing legal proceedings, regulatory investigations, or disputes

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

As a brobet user, you have the following rights regarding your personal data:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our Data Protection Officer at [email protected]. We will provide the requested information within 30 days, subject to identity verification.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances. However, this right is not absolute—we may be legally required to retain certain information for regulatory compliance, fraud prevention, or dispute resolution purposes.

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data under certain circumstances, such as while disputing the accuracy of the data or during investigation of a complaint.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can exercise this right by clicking "unsubscribe" in marketing emails or adjusting your account preferences.

8.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days after verifying your identity.

9. Cookies and Tracking Technologies

brobet uses cookies and similar technologies to enhance your experience, maintain session state, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits.

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account authentication, and security. Cannot be disabled.	Session or up to 30 days
Preference Cookies	Remember your settings, language preference, and display options.	Up to 1 year
Analytics Cookies	Help us understand how users interact with our platform to improve functionality.	Up to 2 years
Marketing Cookies	Track your activity to deliver personalized promotions and measure campaign effectiveness.	Up to 1 year

9.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain features of the brobet platform. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies while accepting first-party cookies
• Clear cookies automatically when you close your browser
• Receive notifications before cookies are stored

10. International Data Transfers

Your personal information is primarily stored on secure servers located within Indonesia and Southeast Asia. In some cases, data may be transferred to service providers in other countries for technical support, cloud storage, or analytics purposes. When we transfer data internationally, we ensure that:

• The recipient country provides adequate data protection standards
• Appropriate contractual safeguards (such as Standard Contractual Clauses) are in place
• Data transfers comply with Indonesian data protection laws

11. Children's Privacy

brobet services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to brobet should contact us immediately at [email protected].

12. Changes to This Privacy Policy

brobet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes via email to your registered address and by posting a prominent notice on our platform. The "Last Revised" date at the top of this policy indicates when the most recent changes were made.

Continued use of brobet services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (Subject: Privacy Inquiry)
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat, WhatsApp, and Telegram
• Mailing Address: brobet Data Protection Team, Indonesia

We take all privacy inquiries seriously and will respond within 30 days of receiving your request.